Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following definitions apply:

• "Booking" — any confirmed reservation for transportation services made through any FifaBus2026 booking channel, including the website, mobile application, authorized third-party platforms, or direct customer service.
• "Service" — any transportation, shuttle, charter, or coach service provided by FifaBus2026 or its authorized contractors.
• "Passenger" — any individual who has completed a Booking or who travels under a completed Booking.
• "Referral" — the act of an existing Customer directing a new customer ("Referred Customer") to complete a Booking using a unique, FifaBus2026-issued referral code or link.
• "Gift Card" — the monetary credit issued by FifaBus2026 to a referring Customer upon successful completion of a Referred Customer's Booking.
• "Affiliates" — any entity that directly or indirectly controls, is controlled by, or is under common control with FifaBus2026, including all parent companies, subsidiaries, joint ventures, and related entities.
• "Force Majeure" — any event beyond FifaBus2026's reasonable control, including acts of God, pandemics, government action, civil unrest, weather events, strikes, or venue cancellations.
• "Personal Data" — has the meaning given in the GDPR: any information relating to an identified or identifiable natural person ("Data Subject").
• "Processing" — has the meaning given in the GDPR: any operation or set of operations performed on Personal Data.
• "GDPR" — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
• "DSA" — Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services (Digital Services Act).
• "EEA" — the European Economic Area, comprising all EU Member States plus Iceland, Liechtenstein, and Norway.

2. Acceptance of Terms

By accessing our services, making a Booking, or traveling as a Passenger, you confirm that:

1. You are at least 18 years of age or have the legal capacity to enter into binding contracts in your jurisdiction.
2. You have read, understood, and agree to be bound by this Agreement in its entirety, including all policies incorporated by reference.
3. Where you are booking on behalf of other Passengers, you represent that you are authorized to accept these Terms on their behalf and that each Passenger has been informed of and consents to these Terms.
4. You consent to the processing of your Personal Data as described in Section 8 (GDPR Compliance and Privacy) of this Agreement.

3. Bookings and Payment

3.1 Booking Confirmation

A Booking is confirmed only upon receipt of full payment and issuance of a written booking confirmation by FifaBus2026. Verbal representations by agents or third parties do not constitute a confirmed Booking. FifaBus2026 reserves the right, at its sole discretion, to accept, reject, or cancel any Booking at any time.

3.2 Pricing and Payment

All prices are quoted in U.S. Dollars (USD) unless otherwise specified and are subject to applicable taxes, fees, and surcharges. Full payment is required at the time of Booking unless an alternative arrangement has been expressly agreed upon in writing by FifaBus2026. FifaBus2026 reserves the right to modify pricing at any time prior to Booking confirmation.

3.3 Non-Refundable Policy

By completing a Booking, the Customer expressly acknowledges and accepts the non-refundable nature of all payments.

Note for EU Passengers: statutory consumer cancellation rights under applicable EU law may apply in limited circumstances; however, transportation services are expressly excluded from the 14-day cooling-off right under EU Consumer Rights Directive 2011/83/EU (Article 16(l)).

3.4 Transferable Bookings

Bookings are transferable to another individual, subject to the following conditions:

• Transfer requests must be submitted in writing to FifaBus2026 customer service no later than 72 hours prior to the scheduled departure.
• The transferee must provide valid government-issued identification and accept all terms and conditions set forth in this Agreement.
• FifaBus2026 reserves the right to assess a transfer administration fee, the amount of which will be communicated at the time of the transfer request.
• Transfers are permitted for the same service, date, and route only. Transfers to different routes, dates, or service tiers are subject to availability and pricing adjustments.
• FifaBus2026 reserves the right to deny a transfer request at its sole discretion.

4. Referral Program and Gift Cards

4.1 Referral Program Overview

FifaBus2026 may, at its sole discretion, operate a referral program pursuant to which existing Customers may earn Gift Cards by referring new Customers who complete Bookings. FifaBus2026 reserves the right to modify, suspend, or terminate the referral program at any time without prior notice.

4.2 Eligibility

To be eligible to participate in the referral program, a referring Customer must:

• Hold an active, verified FifaBus2026 account in good standing.
• Use an official, FifaBus2026-issued referral code or referral link.
• Not be the same individual as the Referred Customer (self-referrals are strictly prohibited).
• Comply with all applicable laws and FifaBus2026 referral program guidelines.

4.3 Gift Card Issuance Timeline

Gift Cards will be issued to the referring Customer's account within 48 hours AFTER the Referred Customer's Booking has been fully completed (i.e., after the Referred Customer has traveled on the confirmed service).

For the avoidance of doubt:

• Gift Card issuance is triggered by the completion of the Referred Customer's travel, not by the Referred Customer's payment or booking alone.
• If the Referred Customer does not complete travel (e.g., no-show, cancellation, or service disruption), no Gift Card will be issued to the referring Customer.
• FifaBus2026 reserves the right to delay Gift Card issuance in the event of suspected fraud, system errors, or dispute resolution proceedings.

4.4 Gift Card Terms

• Gift Cards are valid for use on FifaBus2026 services only and have no cash value.
• Gift Cards are non-transferable and may not be sold, bartered, or exchanged.
• Gift Cards expire 12 months from the date of issuance unless otherwise stated.
• Gift Cards may not be combined with other promotional offers unless expressly permitted by FifaBus2026.
• FifaBus2026 reserves the right to void Gift Cards obtained through fraudulent or abusive referral activity.

5. Passenger Conduct and Responsibilities

All Passengers must:

• Present valid identification and booking confirmation upon request by FifaBus2026 staff.
• Arrive at the designated departure point no less than 15 minutes prior to scheduled departure. FifaBus2026 is not responsible for missed departures due to late arrival, and no refund or credit will be issued.
• Comply with all instructions issued by FifaBus2026 drivers and staff for the safety and comfort of all Passengers.
• Refrain from the consumption of alcohol, controlled substances, or any behavior that may endanger, disturb, or harass other Passengers or staff.
• Comply with all applicable laws, FIFA event regulations, venue rules, and local ordinances.
• Ensure that any luggage or personal belongings comply with FifaBus2026 baggage policies.

FifaBus2026 reserves the right to refuse service to any Passenger or to remove any Passenger from a vehicle without refund if such Passenger violates these conduct requirements or poses a risk to safety or order.

6. Limitation of Liability and Disclaimer

6.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FIFABUS2026, ITS AFFILIATES, CONTRACTORS, PARENT COMPANIES, AND SUBSIDIARIES PROVIDE ALL SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

6.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIFABUS2026, ITS AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages.
• Loss of profits, revenue, business, goodwill, data, or anticipated savings.
• Damages arising from delays, schedule changes, route modifications, or service interruptions.
• Loss or damage to personal property, luggage, or belongings.
• Personal injury or death except to the extent caused by FifaBus2026's gross negligence or willful misconduct.
• Any event or consequence arising from Force Majeure.

In any event, FifaBus2026's total aggregate liability to any Customer or Passenger shall not exceed the amount paid by such Customer for the specific Booking giving rise to the claim. Nothing in this Agreement limits FifaBus2026's liability where such limitation is prohibited by applicable mandatory law, including EU consumer protection law.

6.3 Indemnification

You agree to defend, indemnify, and hold harmless FifaBus2026, its Affiliates, parent companies, subsidiaries, contractors, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of any Service; (ii) your breach of this Agreement; (iii) your violation of any applicable law or regulation; or (iv) any claim by a third party relating to your use of any Service.

7. Service Modifications and Cancellations by FifaBus2026

FifaBus2026 reserves the right to modify, delay, cancel, or substitute any Service at any time due to operational, safety, or Force Majeure considerations. In the event of a cancellation initiated by FifaBus2026 (excluding Force Majeure):

• FifaBus2026 will make reasonable efforts to provide an alternative service of equivalent value.
• If no alternative service is available, FifaBus2026 may, at its sole discretion, issue a service credit equal to the value of the cancelled Booking.
• FifaBus2026's liability is limited to the provision of alternative service or service credit and does not extend to any consequential or incidental damages.

In the event of cancellation due to Force Majeure, FifaBus2026 shall have no obligation to provide refunds, credits, or compensation of any kind.

This Section constitutes FifaBus2026's Privacy Notice under Articles 13 and 14 of the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). It describes how we collect, use, store, and share your Personal Data and what rights you have over that data.

8.1 Data Controller

FifaBus2026 is the Data Controller responsible for your Personal Data. For all data protection matters, you may contact our designated Data Protection Officer (DPO) at:

8.2 Categories of Personal Data Collected

We collect the following categories of Personal Data:

8.3 Lawful Basis for Processing

We process your Personal Data on the following lawful bases under Article 6 GDPR:

8.4 Your Rights as a Data Subject

If you are located in the EEA, United Kingdom, or Switzerland, you have the following rights under the GDPR. We will respond to all valid requests within 30 days.

• ACCESS (Art. 15): Request a copy of the Personal Data we hold about you and information about how we process it.
• RECTIFICATION (Art. 16): Request correction of inaccurate or incomplete Personal Data without undue delay.
• ERASURE / "RIGHT TO BE FORGOTTEN" (Art. 17): Request deletion of your Personal Data where there is no compelling reason for its continued processing, subject to our legal retention obligations.
• RESTRICTION OF PROCESSING (Art. 18): Request that we restrict the processing of your Personal Data in certain circumstances, for example while we verify the accuracy of data you have contested.
• DATA PORTABILITY (Art. 20): Receive your Personal Data in a structured, commonly used, machine-readable format and request that it be transmitted to another controller where technically feasible.
• OBJECT TO PROCESSING (Art. 21): Object at any time to processing of your Personal Data for direct marketing purposes, or on grounds of legitimate interests.
• WITHDRAW CONSENT (Art. 7(3)): Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• LODGE A COMPLAINT: Lodge a complaint with your national data protection supervisory authority. EU residents may contact the supervisory authority in their Member State of habitual residence.

To exercise any of the above rights, please submit a written request to privacy@fifabus2026.com. We may need to verify your identity before processing your request. We will not charge a fee for standard requests.

8.5 Automated Decision-Making and Profiling

FifaBus2026 does not subject any Passenger to solely automated individual decision-making (including profiling) that produces legal or similarly significant effects, as described in Article 22 GDPR. Where any automated processing is used to assist with pricing or availability decisions, a human review is always available upon request.

8.6 International Data Transfers

Where we transfer your Personal Data outside the EEA, we ensure that appropriate safeguards are in place in accordance with Chapter V of the GDPR, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Transfers to countries recognized as providing adequate protection by the European Commission (adequacy decisions).
• Binding Corporate Rules (BCRs) where applicable within our corporate group.

You may request details of the specific safeguards we apply to any international transfer by contacting our DPO at privacy@fifabus2026.com.

8.7 Data Security

We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or damage. These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training. In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with Articles 33 and 34 GDPR.

8.8 Cookies and Tracking Technologies

Our digital platforms use cookies and similar tracking technologies. We obtain your prior consent before placing any non-essential cookies on your device, in accordance with the ePrivacy Directive and applicable national law. You may manage your cookie preferences at any time via the cookie settings panel on our website. Strictly necessary cookies (required for the functioning of the service) do not require consent but are disclosed in our Cookie Policy.

8.9 Children's Data

Our services are not directed at children under the age of 16. We do not knowingly collect Personal Data from children under 16. If you believe we have inadvertently collected such data, please contact our DPO immediately and we will take steps to delete it.

8.10 Data Retention

We retain Personal Data only for as long as necessary for the purposes for which it was collected, as set out in the retention periods in Section 8.3, or as required by applicable law. Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymized.

This Section sets out FifaBus2026's compliance measures under Regulation (EU) 2022/2065 (Digital Services Act), applicable to our digital booking platforms and services accessible to users in the European Union.

9.1 Scope of DSA Application

The DSA applies to FifaBus2026's online intermediary services, including its website, booking platform, and mobile application, to the extent these are accessible by users in the European Union. FifaBus2026 operates as an online platform facilitating the direct booking of transportation services.

9.2 Point of Contact

FifaBus2026 designates the following single points of contact for DSA purposes:

9.3 Transparency and Terms of Service

In accordance with Article 14 DSA, this Agreement is:

• Written in clear, plain, and intelligible language.
• Publicly accessible on FifaBus2026's website in machine-readable format.
• Available in English, with additional language versions accessible via our website.
• Presented to users prior to the completion of any Booking, with an explicit affirmative acceptance required.
• Material changes will be communicated to registered users at least 15 days before they take effect, in accordance with Article 14(2) DSA, unless changes are required by law or address an imminent threat.

9.4 Advertising Transparency

Where FifaBus2026's platforms display advertising, each advertisement is clearly identified as advertising and users are informed of:

• The fact that the content is advertising.
• The identity of the advertiser on whose behalf the advertising is displayed.
• The main parameters used to determine who receives the advertising, where applicable.

FifaBus2026 does not display advertising based on profiling using special categories of Personal Data as defined under Article 9 GDPR, and does not display targeted advertising to users it knows to be minors.

9.5 Recommender Systems

Where FifaBus2026 uses recommender systems (automated systems that suggest routes, services, or promotions), users are informed of the main parameters used in such systems and may request alternative presentation not based on profiling, in accordance with Article 27 DSA.

9.6 Reporting Illegal Content

FifaBus2026 provides users with an accessible mechanism to notify us of content or conduct on our platforms that may be illegal or in breach of this Agreement. To report illegal content, contact trust@fifabus2026.com with the subject line:

"Illegal Content Report - DSA"

We will process all reports in accordance with our Notice and Action Policy and provide timely feedback to notifiers. We will act without undue delay upon receiving notice of illegal content and will take proportionate measures in accordance with DSA obligations.

9.7 Suspension and Termination of Accounts

FifaBus2026 may suspend or terminate user accounts where a user repeatedly provides manifestly illegal content or engages in conduct that is abusive, fraudulent, or in material breach of this Agreement. Before taking such action (except in cases of urgent threat to safety), we will:

• Provide the user with advance notice of the intended action and the reasons for it.
• Allow the user a reasonable opportunity to respond.
• Ensure the measure is proportionate and non-discriminatory.

Users who have had their account suspended or terminated may submit a complaint in accordance with Section 9.8.

9.8 Internal Complaint Handling

In accordance with Article 20 DSA, FifaBus2026 operates an internal complaint handling system for EU users. Users may lodge a complaint about:

• Any decision to remove, restrict, or suspend their access to our services.
• Refusals to act on reports of illegal content.
• The application of these Terms and Conditions to their account or Bookings.

Complaints must be submitted to dsa@fifabus2026.com within 6 months of the decision being contested. We will process all complaints promptly and free of charge, and communicate our reasoned decision to the complainant.

9.9 Out-of-Court Dispute Settlement

EU users who are dissatisfied with the outcome of our internal complaint handling process may refer their complaint to a certified out-of-court dispute settlement body in accordance with Article 21 DSA. FifaBus2026 will engage in good faith with any certified dispute settlement body to which a complaint is referred. A list of certified bodies is maintained by EU Member State Digital Services Coordinators.

9.10 Transparency Reporting

Where required by applicable DSA thresholds, FifaBus2026 will publish a transparency report at least once per year, containing information on content moderation activities, complaints received, and the operation of our Notice and Action mechanism, in accordance with Article 15 DSA.

9.11 Very Large Online Platform (VLOP) Status

As of the effective date of this Agreement, FifaBus2026 does not qualify as a Very Large Online Platform (VLOP) or Very Large Online Search Engine (VLOSE) under Article 33 DSA (i.e., does not have an average of 45 million or more monthly active recipients in the EU). Should FifaBus2026's reach meet these thresholds in the future, it will comply with all applicable VLOP obligations.

10. Intellectual Property

All content, trademarks, logos, service marks, trade names, and intellectual property appearing on any FifaBus2026 platform or materials are the exclusive property of FifaBus2026 or its licensors. You may not reproduce, distribute, display, or create derivative works of any such content without prior written consent from FifaBus2026.

11. Dispute Resolution and Governing Law

11.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, United States of America. Notwithstanding the foregoing, EU-resident Passengers retain the benefit of any mandatory consumer protection provisions applicable in their country of residence that cannot be contractually disapplied.

11.2 Binding Arbitration (Non-EU Users)

For users outside the European Union, any dispute, controversy, or claim arising out of or relating to this Agreement shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in New Jersey. The arbitrator's award shall be final and binding.

11.3 EU Dispute Resolution

EU-resident Passengers are entitled to bring claims before the competent courts of their EU Member State of domicile. In addition, EU users may seek out-of-court dispute resolution via the EU Online Dispute Resolution (ODR) platform and certified DSA out-of-court dispute settlement bodies as described in Section 9.9.

11.4 Class Action Waiver (Non-EU)

For non-EU users: YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST FIFABUS2026. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY. This waiver does not apply to EU users where prohibited by applicable law.

11.5 Waiver of Jury Trial (Non-EU)

For non-EU users: TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL IN ANY ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT.

12. General Provisions

13. Contact Information